Staff
Marketing
- Auto Wrap – https://www.dropbox.com/home/Highway%20Man%20Signs/1-Marketing/Auto%20Wraps
- Logo – https://www.dropbox.com/sh/pqfbwoimcej9lm6/AADUxjokm_07du4Pi7avIrY9a?dl=0
- Business Card – https://www.dropbox.com/home/Highway%20Man%20Signs/1-Marketing/Business%20Card
- One Sheet – https://www.dropbox.com/sh/s80vzd4qgh6vis3/AADX6tvgn9s9Ef-8-n4boLHLa?dl=0
- Feather Flags – https://www.dropbox.com/home/Highway%20Man%20Signs/1-Marketing/Feather%20Flags
- Store Signage
- Channel Letters – https://www.dropbox.com/home/Highway%20Man%20Signs/1-Marketing/Store%20Signage?preview=Channel+Letters.jpg
- WorkFlow Chart – https://www.dropbox.com/home/Highway%20Man%20Signs/1-Marketing/Store%20Signage?preview=Work+Flow+Chart.jpg
- Purpose – https://www.dropbox.com/home/Highway%20Man%20Signs/1-Marketing/Store%20Signage?preview=PURPOSE.jpg
- Materials Chart – https://www.dropbox.com/home/Highway%20Man%20Signs/1-Marketing/Store%20Signage?preview=Materials+Chart.jpg
- Core Values – https://www.dropbox.com/s/j2d5r7007nprzyt/PURPOSE.jpg?dl=0
- Supervisor Chart – https://www.dropbox.com/s/8chduwh7fb5sjkd/Chain%20of%20Command.jpg?dl=0
- Price Sheet – https://docs.google.com/spreadsheets/d/1C6JNGmk5Du02Csud6VG0o9CPAJUkCom1A3cVOXWq5u8/edit?usp=sharing
- Work Order – https://www.dropbox.com/home/Highway%20Man%20Signs/1-Marketing/Work%20Order
- Email Signature – https://docs.google.com/document/d/1Llv8_ieLYi6-9dymxQR-3IJmMQZZTcm1dOH4Ual0rPw/edit?usp=sharing
Admin
- Checklists
- Front Desk/Customer Service – https://www.dropbox.com/s/qtcod0pqoqbbw25/Front%20Desk%20Checklist%20-%20Version%2010%20-%20Highwayman%20Signs-05.jpg?dl=0
- Graphic Designer – https://www.dropbox.com/s/fkvyegmbedgilzv/Checklist%20-%20Graphic%20Design%20-%20Version%205%20-%20Highwayman%20Signs.pdf?dl=0
- HR – https://www.dropbox.com/s/o2k43i4rv08wn2d/HR%20-%20Checklist%20-%20Version%203%20-%20Highwayman%20Signs.pdf?dl=0
- Shipping –
- Bookkeeping – https://www.dropbox.com/s/70smtmhprvbzdcf/Bookkeeping%20Checklist%20-%20Version%204%20-%20Highwayman%20Signs.pdf?dl=0
- Skiatook Manager – https://www.dropbox.com/s/3q7gfvhwx03ybcw/Skiatook%20Shop%20Manager%20-%20Checklist%20-%20Version%204%20-%20Highwayman%20Signs-05.jpg?dl=0
- Dewey Manager – https://www.dropbox.com/s/arszsapr9p6pypv/Dewey%20Shop%20Manager%20-%20Checklist%20-%20Version%201%20-%20Highwayman%20Signs.pdf?dl=0
- Production Lead – https://www.dropbox.com/s/7f2p6e84zzoeixt/Production%20Management%20Checklist%20-%20Version%206%20-%20Highwayman%20Signs.pdf?dl=0
- Sales Department – https://www.dropbox.com/s/ta5kb9hjzy76yh1/Sales%20-%20Checklist%20-%20Version%204%20-%20Highwayman%20Signs.pdf?dl=0
- Installation Tech – https://www.dropbox.com/s/au8poy4b944cobt/Installation%20Specialist%20Checklist%20-%20Version%204%20-%20Highwayman%20Signs.pdf?dl=0
- Truck Cleaning –
- Site Survey Checklist –
- Social Media / Networking – https://www.dropbox.com/s/7eazkw1znm3lmcp/Checklist%20-%20Social%20Media%20-%20Version%202%20-%20Highwayman%20Signs.pdf?dl=0
- Vehicle Pre-Inspection Form – https://docs.google.com/document/d/1JMNyKCTx7ZpYIYSfWg_JSTcznuuggs-2r19zegHPIUQ/edit?usp=sharing
- Truck Install Checklist – https://www.dropbox.com/s/xguw6sdkk29491b/TRUCK%20CHECKLIST.jpg?dl=0
- Call Scripts
- Inbound: https://docs.google.com/document/d/1-SCMTC2tcXi63ytW3dfGgek4ERCdv7DUrRzJ5dP8xyY/edit?usp=sharing
- CSM Outbound: https://docs.google.com/document/d/1VdAlpU6ZaGs1vXOuPIuamWk5m4yXYn3hQqbY-ldLOzc/edit?usp=sharing
- Sales Cold Call: https://docs.google.com/document/d/1jFGgKVKerLqIvr_uUTcb7AYd5Su-5A19z6Z_TLttNDs/edit?usp=sharing
- Video Review Script – https://docs.google.com/document/d/1uMuUY1weIlW8TW3XBMQ9b0z7-nvh8By8yKPucf32Z5g/edit?usp=sharing
- How To’s
- CSM Calls – https://docs.google.com/document/d/1msceTTxZJa-vrStuemaDR5-dci747mpty0xGOXd6uY8/edit?usp=sharing
- Authorize.net – https://docs.google.com/document/d/19oTDMVlf5JELtP6wcu-hHRqYa-tGLoPAA27mnkDvKN0/edit?usp=sharing
- Add Google Discounts – https://docs.google.com/document/d/1FVVd-MZs_wUhNR0Nb3vsw6Ps6lCxeQs4GZgHe2_JAE4/edit?usp=sharing
- Apply a Credit in Quick Books – https://docs.google.com/document/d/1gb0fqsoTy0U12eghkrasPoyYPPd6Fok0JONRGcm9cTQ/edit?usp=sharing
- Add and Remove Products in Quick Books – https://docs.google.com/document/d12E8dmrnga1RFYoK4LszQzQdlqK_eCOBN46fXo4f5vbM/edit?usp=sharing
- Create Estimate/Invoice – https://docs.google.com/document/d/1ST3wPwnUfCc8xalA9ia0Jigv-6p4_hOPEX3_MEAdiBU/edit?usp=sharing
- Duplicate an Estimate – https://docs.google.com/document/d/186qiWR6M1fPoTg17hOjkfkXbQSIvzRyXsyp5qyXLh78/edit?usp=sharing
- Edit Google/Website pictures – https://docs.google.com/document/d/1JAsEhTRMXlE-ZIFzuGwXj0FImMx0M7mPriRiBKwEVIk/edit?usp=sharing
- How to Leave a Google review – https://docs.google.com/document/d/1fB02oiy5P15YG8Xfjqr42FdBWyIuAgIv1pMwobYc4gg/edit?usp=sharing
- How to void/refund a payment in authorize.net – https://docs.google.com/document/d/1lKES3kXZjqfecbYLtCCMcMVt45iYC3nceRcn88Yol4w/edit?usp=sharing
- How to Research a Credit Card Transaction – https://docs.google.com/document/d/1LfzUR-V9kQr1bZgn6ZXWDSzs9pCM9j8mKe4uSJF5ht8/edit?usp=sharing
- How to Set up Sales Tax – https://docs.google.com/document/d/1JAsEhTRMXlE-ZIFzuGwXj0FImMx0M7mPriRiBKwEVIk/edit?usp=sharing
- How to Order from Nabco – https://docs.google.com/document/d/1-9SH_-WfOJTG8wUXd79nxJFiFhkve5l_18n2Y4V3pBQ/edit?usp=sharing
- New EmployeeTraining- Front Desk – https://docs.google.com/document/d/14m4f9LblPcPqRAmkaYBWYhUswnGzb2D067WjySBM2lM/edit?usp=sharing
- Order Sheet – https://docs.google.com/spreadsheets/d/1BGqbu8pnUr1WTj-7Q1Sd3vsswGx0ulyf1Tk2WWpWOSA/edit?usp=sharing
- Price Sheet – https://docs.google.com/spreadsheets/d/1C6JNGmk5Du02Csud6VG0o9CPAJUkCom1A3cVOXWq5u8/edit?usp=sharing
- ACH Customers – https://docs.google.com/document/d/1CTnokpvwz9fQ7aw_LwG4qcq62AA4zHuYCAZtg9EXg4A/edit?usp=sharing
- W9 – https://drive.google.com/file/d/1LlKPwueAqdc1toltgYh3MOn-EcshCS74/view?usp=sharing
- Sales Tax Permit – https://drive.google.com/file/d/1hoGzHkVOvS704T7Xa2x4ivzJGYrei2-d/view?usp=sharing
- New Customer Sheet – https://docs.google.com/document/d/1aN4qVD0jmjiyHKvToLBtpvnSnlVv3FPTlcv42DuS_Hc/edit?usp=sharing
- Incident Reporting – https://docs.google.com/document/d/1aN4qVD0jmjiyHKvToLBtpvnSnlVv3FPTlcv42DuS_Hc/edit?usp=sharing
Human Resources
- Employee Reprimand – https://docs.google.com/document/d/160gVGqywCF4QSUtguQwuhA-7dLGVQYwxkbFWI-TNfxg/edit?usp=sharing
- Group Interview Note Taking Sheet – Interview Notes – Google Sheets
- New Employee Training
- Front Desk Itinerary – https://docs.google.com/document/d/13eWz35FkpR72UIeDvv18Ocm4YHaxfY4CMWEZd7NGr-M/edit?usp=sharing
- Graphic Designer – https://www.dropbox.com/s/ed4ic2v2ww10zyv/Graphic%20Designer%20Expectations.jpg?dl=0
- Incident Report – https://docs.google.com/spreadsheets/d/1wL2X1gncgR1okVRRinqfOdyqA15yA0jUvC1CRPd3V4E/edit?usp=sharing
- Time-Off Requests – https://docs.google.com/document/d/1duVtqD20g3MvtbglHDrMwmI-FVV18GfS8HiDwy6remQ/edit?usp=sharing
- Group Interview email response – https://docs.google.com/document/d/1YeqclrOCpPFrrtbhzrnmEBkwd35vVVBbssquL1GR52o/edit?usp=sharing
- Job Descriptions for Job Posts – https://docs.google.com/document/d/1PY4Jc1RZKBHOpMeTzfhe1E_f2z17ZzRgna_Rwlbb5Ac/edit?usp=sharing
- Job Posting Platforms
- Production Assistant: https://docs.google.com/document/d/1kFHn8JpzokOI89UyLBnCWdeG74Gtt9wIrTRMG_fTUkk/edit?usp=sharing
- Installation Technician: https://docs.google.com/document/d/1gh3UMjSuaDfaa93OHsFMGTAvaEToqy41yTTb0tGvq2s/edit?usp=sharing
- Front Desk: https://docs.google.com/document/d/1KNAB7waYunbVBFF2rdQwHZh2Ch8hfKjoMPDXMngOyaE/edit?usp=sharing
- Graphic Designer: https://docs.google.com/document/d/1iTYSPuvzxjb7_7mZK8pDJQDXk9IWVJ1GqPFEy6rFGQ8/edit?usp=sharing
- Group Interview Questionnaire – https://docs.google.com/document/d/1Pwoav8lj5NsDBuS1OhoiKFYNMKzWev72DfFw9J39pNI/edit?usp=sharing
- Employee Handbook – https://www.dropbox.com/sh/hswg8qkvzokiqjn/AABJA3s8pSjonvRCvXcUQuB7a?dl=0
- Employee Probationary Acknowledgement – https://docs.google.com/document/d/1_7rdmrgRB1z4Adtxvu9v_x51GjkNrP_phyzPaOaXy7E/edit?usp=sharing
- Employee Probationary Review – https://docs.google.com/document/d/1j1JfjGvABVRLmj3aclbMXdSVvSyQRy-CqGNoPFw4iZ0/edit?usp=sharing